Terms and Conditions

TERMS AND CONDITIONS

Last updated: [18-07-26]

Welcome to Crownhills Tourism. These Terms and Conditions (“Terms”) govern your use of our website (crownhillstourism.com) and all travel services, tours, and packages offered by Crownhills Tourism (“we,” “us,” “our” or “Company”).

By booking a tour, using our website, or availing any of our services, you (“Client,” “Traveller,” or “you”) agree to be bound by these Terms. Please read them carefully before booking.

If you do not agree with any of these Terms, please do not use our services.

TABLE OF CONTENTS

1. BOOKING AND CONFIRMATION
2. PAYMENT TERMS
3. CANCELLATION AND REFUND POLICY
4. TRAVELLER RESPONSIBILITIES
5. HEALTH, FITNESS AND MEDICAL DISCLAIMER
6. LIABILITY DISCLAIMER — ACCIDENTS, INJURIES, LOSSES
7. FORCE MAJEURE (Natural Disasters, Political Unrest, Pandemics)
8. TRAVEL INSURANCE
9. VISA AND DOCUMENTATION
10. CHANGES TO ITINERARY
11. LUGGAGE AND PERSONAL BELONGINGS
12. PHOTOGRAPHS AND MEDIA
13. GOVERNING LAW AND JURISDICTION
14. CONTACT US
15. BOOKING AND CONFIRMATION

• All bookings are subject to availability and confirmation from our end.
• A booking is confirmed only after receipt of the required advance payment and issuance of a written confirmation from Crownhills Tourism.
• Prices quoted are per person on the basis mentioned (twin sharing, triple, single etc.) and are subject to change until booking is confirmed with payment.
• Group tour bookings require a minimum group size — if the minimum is not met, we reserve the right to offer alternative arrangements or refund the deposit.

1. PAYMENT TERMS

• Advance booking amount: 25% of the total tour cost at the time of booking.
• Balance payment: To be paid at least 21 days before the tour departure date.
• For bookings made within 21 days of departure: 100% payment is required upfront.
• International tours: 50% advance at booking, balance 45 days before departure.
• All payments are processed securely through Razorpay or other authorized payment gateways.
• Failure to make timely payment may result in automatic cancellation of the booking with applicable cancellation charges.

1. CANCELLATION AND REFUND POLICY

Cancellations must be communicated in writing (email/WhatsApp) to crownhillstourism@gmail.com.

Cancellation Charges — DOMESTIC TOURS:

• 45 days or more before departure: 10% of total tour cost
• 30 to 44 days before departure: 25% of total tour cost
• 15 to 29 days before departure: 50% of total tour cost
• 7 to 14 days before departure: 75% of total tour cost
• Less than 7 days before departure: 100% (No Refund)

Cancellation Charges — INTERNATIONAL TOURS:

• 60 days or more before departure: 25% of total tour cost
• 45 to 59 days before departure: 50% of total tour cost
• 30 to 44 days before departure: 75% of total tour cost
• Less than 30 days before departure: 100% (No Refund)

Non-refundable items (regardless of cancellation date):

• Air tickets (subject to airline cancellation policy)
• Visa fees
• Special event tickets, cruise deposits, festival passes
• Hotel deposits already paid to properties
• Any bank charges or payment gateway fees

Refund processing: Refunds (if applicable) will be processed within 15-30 working days from the date of cancellation confirmation, via the original payment method.

4. TRAVELLER RESPONSIBILITIES

By booking with us, you agree that:

• All personal information provided (name, age, ID, passport details) is accurate and true.
• You will carry valid identification (Aadhaar, Passport, Driver’s License) at all times during the tour.
• You will comply with all local laws, customs, and regulations of the destinations visited.
• You will follow the tour manager’s instructions regarding safety, timings, and group discipline.
• You will not engage in any illegal activities, including but not limited to drug use, gambling in restricted areas, or trafficking.
• Any damage caused to hotel property, transport vehicles, or third-party property during the tour will be your personal financial responsibility.
• You are responsible for reaching the tour starting point on time. No refund will be provided for missed departures.

1. HEALTH, FITNESS AND MEDICAL DISCLAIMER

IMPORTANT — Please read carefully:

• You must inform Crownhills Tourism at the time of booking about any pre-existing medical conditions, allergies, disabilities, pregnancy, or dietary requirements.
• Certain tours involve physical activities such as trekking, high-altitude travel (Ladakh, Char Dham, Chopta), water sports, camel rides, elephant rides, adventure sports, and long hours of travel. You confirm that you are medically fit to participate in such activities.
• For high-altitude destinations (Ladakh, Kedarnath, Badrinath, etc.), we strongly recommend medical clearance from your doctor before booking. Altitude sickness, breathlessness, and other health complications are possible.
• Crownhills Tourism is NOT responsible for any medical emergency, illness, injury, or death arising from pre-existing medical conditions or activities undertaken during the tour.
• If a medical emergency occurs during the tour, we will provide reasonable assistance in coordinating with local medical facilities. All medical expenses, hospitalization costs, and evacuation charges shall be borne by the traveller or their insurance provider.
• Pregnant women, senior citizens (above 65 years), and travellers with heart conditions, high blood pressure, or diabetes are advised to consult their physician before booking adventure or high-altitude tours.

1. LIABILITY DISCLAIMER — ACCIDENTS, INJURIES, LOSSES

CRITICAL — Please read this section carefully:

Crownhills Tourism acts as a facilitator and coordinator between the traveller and various service providers (hotels, airlines, transport companies, adventure activity operators, local guides, etc.).

WE DO NOT DIRECTLY OWN OR OPERATE hotels, aircraft, buses, cabs, boats, or adventure equipment. All such services are provided by independent third-party contractors.

By booking with us, you acknowledge and agree that:

a) Accidents and Injuries: Crownhills Tourism, its owners, employees, tour managers, and agents shall NOT be held responsible or liable for any accident, injury, illness, death, delay, inconvenience, loss, damage, or any other incident occurring during the tour — including but not limited to:

• Road accidents involving vehicles hired for the tour
• Air, rail, or water transport accidents
• Slips, falls, drowning, altitude sickness, or medical emergencies
• Injuries during adventure activities (rafting, paragliding, trekking, skiing, camel/elephant rides, zip-lining, water sports, etc.)
• Wildlife encounters, animal attacks, or insect bites
• Food poisoning, allergic reactions, or waterborne diseases
• Natural disasters, landslides, avalanches, or extreme weather
• Terrorist attacks, riots, political unrest, or civil disturbances

b) Loss or Theft: Crownhills Tourism is NOT responsible for the loss, theft, or damage of personal belongings — including luggage, cash, jewellery, electronics, passports, or documents — at any point during the tour (hotels, transit, sightseeing, activities).

c) Third-Party Services: We are not liable for any negligence, misconduct, deficiency in service, or accident caused by third-party service providers (hotels, airlines, transport, guides, adventure operators). Any complaints regarding such services should be addressed directly to the concerned service provider, though we will assist where possible.

d) Delays and Missed Connections: We are not liable for delays, missed flights/trains, or resulting losses caused by traffic, weather, mechanical failures, or events beyond our control.

e) Maximum Liability: In no event shall Crownhills Tourism’s total liability exceed the amount paid by the traveller for the specific tour in question. We shall not be liable for any indirect, consequential, or punitive damages.

f) Assumption of Risk: The traveller acknowledges that travel — especially to remote areas, high altitudes, adventure destinations, and international locations — involves inherent risks. By booking, you voluntarily assume all such risks.

g) Indemnification: You agree to indemnify and hold harmless Crownhills Tourism, its employees, and agents from any claims, damages, or expenses (including legal fees) arising out of your actions, omissions, or violations during the tour.

WE STRONGLY RECOMMEND ALL TRAVELLERS TO PURCHASE COMPREHENSIVE TRAVEL INSURANCE COVERING MEDICAL, ACCIDENT, TRIP CANCELLATION, AND LOSS OF BELONGINGS BEFORE THE TOUR.

7. FORCE MAJEURE

Crownhills Tourism shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters (earthquakes, floods, cyclones, landslides, avalanches)
• Pandemics, epidemics, or public health emergencies (like COVID-19)
• War, terrorist attacks, riots, or civil unrest
• Government restrictions, curfews, or border closures
• Strikes, lockouts, or transportation shutdowns
• Fire, explosion, or extreme weather conditions
• Any act of God

In such cases, we will make reasonable efforts to reschedule the tour or offer alternatives. Refunds (if any) shall be based on the actual recoverable amounts from hotels, airlines, and other service providers — after deducting non-refundable expenses.

8. TRAVEL INSURANCE

• Travel insurance is NOT included in our tour packages unless explicitly mentioned.
• We STRONGLY RECOMMEND all travellers — especially for adventure tours, high-altitude destinations, and international travel — to purchase comprehensive travel insurance covering:
• Medical emergencies and hospitalization
• Accident and personal injury
• Trip cancellation and interruption
• Loss of baggage and documents
• Emergency evacuation
• For international tours, travel insurance is MANDATORY for visa applications in many countries.
• Crownhills Tourism can assist in recommending insurance providers, but the purchase decision and terms are entirely between the traveller and the insurance company.

8. VISA AND DOCUMENTATION

• For international tours, obtaining a valid visa is the sole responsibility of the traveller.
• We assist with visa documentation guidance but do NOT guarantee visa approval.
• Visa rejection by any embassy/consulate does NOT entitle the traveller to a full refund. Cancellation charges (as per Section 3) will apply.
• The traveller must ensure that their passport has a minimum validity of 6 months from the date of return.
• Any incorrect information provided that leads to travel denial, immigration issues, or deportation is entirely the traveller’s responsibility.

8. CHANGES TO ITINERARY

• Crownhills Tourism reserves the right to modify the itinerary due to unforeseen circumstances (weather, road closures, monument closures, political situations, etc.).
• We will make every effort to provide equivalent alternatives, but no refund will be given for missed sightseeing due to such changes.
• Hotel accommodations may be changed to equivalent or superior categories based on availability.
• Departure dates or times may be adjusted with prior notice to travellers.

8. LUGGAGE AND PERSONAL BELONGINGS

• Travellers are responsible for the safe custody of their personal belongings at all times.
• Standard luggage allowance: 1 suitcase (15 kg) + 1 hand baggage (7 kg) per person for domestic tours; airline rules apply for international tours.
• Excess baggage charges (if any) are to be paid directly by the traveller.
• We recommend keeping valuables (cash, jewellery, passport, electronics) with you at all times — not in checked-in luggage or hotel rooms.

8. PHOTOGRAPHS AND MEDIA

• Photographs and videos taken during the tour by our tour manager, guides, or fellow travellers may be used for promotional purposes on our website, social media (Instagram, Facebook), and marketing materials.
• If you do NOT wish to be featured in such content, please inform your tour manager in writing at the start of the tour.
• By participating in the tour, you consent to reasonable use of your images unless you have opted out.

8. GOVERNING LAW AND JURISDICTION

• These Terms shall be governed by and construed in accordance with the laws of India.
• Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Delhi, India.
• Any complaint or dispute must be raised in writing within 30 days of the tour completion for consideration.

8. CONTACT US

For any queries, concerns, or complaints regarding these Terms and Conditions:

Crownhills Tourism
Building No-83, Shop No.1, Ground Floor,
Pocket 1, Rohini Sector 24,
Delhi – 110085, India

Email: crownhillstourism@gmail.com
Phone / WhatsApp: +91-9217678246
Office Hours: 10 AM – 7 PM (Monday to Saturday)

ACKNOWLEDGEMENT

By making a booking, submitting an enquiry form, or paying an advance amount, you acknowledge that you have read, understood, and agreed to all the Terms and Conditions mentioned above.

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