Privacy Policy

PRIVACY POLICY

Last updated: [DATE — jab publish karo tab dalna]

This Privacy Notice for Crownhills Tourism (“we,” “us,” or “our”), describes how and why we might access, collect, store, use, and/or share (“process”) your personal information when you use our services (“Services”), including when you:

• Visit our website at crownhillstourism.com, or any website of ours that links to this Privacy Notice
• Book a tour package with us — domestic or international
• Contact us for tour enquiries, quotations, or customized itineraries
• Engage with us in other related ways, including any sales, marketing, promotional events, or travel exhibitions

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at crownhillstourism@gmail.com.

SUMMARY OF KEY POINTS

This summary provides key points from our Privacy Notice, but you can find more details about any of these topics by using our table of contents below.

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us — such as name, phone number, email address, travel preferences and payment details for booking.

Do we process any sensitive personal information? Some information may be considered “special” or “sensitive” in certain jurisdictions (racial or ethnic origins, sexual orientation, religious beliefs). We do NOT process sensitive personal information.

Do we collect any information from third parties? We do not collect any information from third parties.

How do we process your information? We process your information to provide travel services, confirm bookings, communicate with you about your tours, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

In what situations and with which parties do we share personal information? We may share information with travel service providers (hotels, airlines, transport partners) to fulfill your bookings, and with payment gateways to process payments. Details in Section 3.

How do we keep your information safe? We have adequate organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet is 100% secure, so we cannot guarantee absolute security.

What are your rights? Depending on where you are located geographically, applicable privacy law may give you certain rights regarding your personal information — including the right to access, correct, or delete your data.

How do you exercise your rights? Contact us at crownhillstourism@gmail.com or +91-9217678246. We will consider and act upon any request in accordance with applicable data protection laws.

TABLE OF CONTENTS

1. WHAT INFORMATION DO WE COLLECT?
2. HOW DO WE PROCESS YOUR INFORMATION?
3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
5. HOW LONG DO WE KEEP YOUR INFORMATION?
6. HOW DO WE KEEP YOUR INFORMATION SAFE?
7. DO WE COLLECT INFORMATION FROM MINORS?
8. WHAT ARE YOUR PRIVACY RIGHTS?
9. CONTROLS FOR DO-NOT-TRACK FEATURES
10. DO WE MAKE UPDATES TO THIS NOTICE?
11. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
12. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
13. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We collect personal information that you provide to us when booking a tour or contacting us.

We collect personal information that you voluntarily provide to us when you enquire about tours, book packages, register on our website, or contact us for support.

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us. This may include:

• Full name
• Phone number (mobile / WhatsApp)
• Email address
• Date of birth (for booking / age verification)
• Passport details (for international tours only)
• Address (for correspondence and invoicing)
• Emergency contact details
• Travel preferences (destination, dates, group size, budget)
• Dietary preferences (vegetarian, non-vegetarian, Jain, etc.)

Sensitive Information. We do NOT process sensitive information such as racial or ethnic origins, religious beliefs, or health data — beyond what is essential for travel booking (e.g., special dietary requirements you voluntarily share).

Payment Data. We may collect data necessary to process your payment if you choose to book a tour with us. Payment details (card number, CVV, UPI ID) are handled and stored securely by our payment gateway partner (Razorpay). Crownhills Tourism does NOT store your card details on our servers. You may find Razorpay’s privacy notice at: https://razorpay.com/privacy/.

Website Analytics Data. When you visit our website, we automatically collect certain information about your device and browsing behaviour — such as browser type, IP address, pages visited, and time spent. This information is primarily needed for security, troubleshooting, and improving our services.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide travel services, communicate with you about your bookings, for security and fraud prevention, and to comply with law.

We process your personal information for a variety of reasons:

• To confirm and manage your tour bookings, including sharing details with hotels, airlines, and transport partners as required.
• To communicate with you about your enquiries, quotations, itineraries, and travel updates.
• To send you promotional offers, newsletters, and special deals (only if you have opted in — you can unsubscribe anytime).
• To process payments and issue invoices/receipts.
• To provide customer support before, during, and after your tour.
• To improve our website, services, and travel packages based on user feedback and analytics.
• To comply with legal, tax, and regulatory obligations under Indian law.
• To prevent fraud, unauthorized access, and misuse of our services.

1. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share your information with trusted third parties who help us deliver our travel services.

We may share your personal information in the following situations:

• Travel Service Providers: We share necessary details (name, age, passport info, dietary preferences) with hotels, airlines, transport operators, and local tour guides to fulfill your bookings.
• Payment Processors: We share payment information with Razorpay and other payment gateways to process transactions securely.
• Government Authorities: When required by law — such as for visa processing, foreign travel compliance, tax reporting, or in response to legal requests.
• Business Transfers: We may share or transfer your information in connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
• With Your Consent: We may share your information for any other purpose with your explicit consent.

We do NOT sell your personal information to third parties for marketing purposes.

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: Yes, we use cookies and similar technologies to improve your browsing experience.

We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. These help us:

• Maintain security of our website and your account
• Remember your preferences (language, currency)
• Analyze website traffic and user behaviour
• Show you relevant advertisements

Google Analytics: We use Google Analytics to understand how visitors use our website. To opt out of Google Analytics tracking, visit: https://tools.google.com/dlpage/gaoptout.

You can control cookies through your browser settings. However, disabling cookies may affect some features of our website.

5. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.

Typical retention periods:

• Booking records: 7 years (as required by Indian tax and accounting laws)
• Enquiry data (no booking): 2 years from last contact
• Marketing preferences: Until you unsubscribe
• Website analytics: Up to 26 months (Google Analytics default)

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.

6. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process — including SSL encryption for data transmission, secure payment gateway integration, restricted access to customer data, and regular security reviews.

However, despite our safeguards, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. Transmission of personal information to and from our Services is at your own risk.

7. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly collect data from, solicit information from, or market to children under 18 years of age. If a minor travels with you, we collect their basic details (name, age) only for booking purposes — provided by the parent or guardian.

By using our Services, you represent that you are at least 18 years of age or that you are the parent or guardian booking for a minor dependent.

If you become aware of any data we may have unintentionally collected from a child under 18, please contact us at crownhillstourism@gmail.com and we will delete such data promptly.

8. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: You have rights over your personal information, subject to applicable laws.

Depending on your jurisdiction, you may have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete data.
• Deletion: Request that we delete your personal information (subject to legal retention requirements).
• Withdrawal of Consent: Withdraw any consent you have previously given.
• Opt-out of Marketing: Unsubscribe from promotional communications at any time.
• Portability: Request a copy of your data in a machine-readable format.

Withdrawing Consent: You can withdraw your consent at any time by contacting us at crownhillstourism@gmail.com. This will not affect the lawfulness of processing before withdrawal.

9. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems include a Do-Not-Track (“DNT”) feature. Currently, no uniform technology standard for recognizing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals.

10. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated “Last updated” date at the top. We encourage you to review this Privacy Notice frequently.

11. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may:

Email us at: crownhillstourism@gmail.com
Call us at: +91-9217678246
WhatsApp: +91-9217678246

Or contact us by post at:

Crownhills Tourism
Building No-83, Shop No.1, Ground Floor,
Pocket 1, Rohini Sector 24,
Delhi – 110085
India

Office Hours: 10 AM – 7 PM (Monday to Saturday)

12. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information.

These rights may be limited in some circumstances by applicable law.

To make such a request, please email us at crownhillstourism@gmail.com with the subject line “Privacy Request” and we will respond within 30 days as per applicable data protection laws.

© Crownhills Tourism. All rights reserved.